When you request a return, please contact at [email protected], and specify whether you would like a refund or an exchange within 7 days from the day you received your purchased product.

Items can be returned/exchanged via our courier & the client will be charged with the delivery and customs fees (back and forth). The courier will examine the product before receiving it. Please note the product is at your responsibility one you received it, so please make that the merchandise is in the exact condition in which it was shipped, and kindly make sure that it is packed properly to avoid damage. If the product is damaged we won’t be able to take it back.

Returns that do not meet this policy will not be accepted and will be sent back to the customer .

In case of receiving a wrong product, the return shipping is free of charge.
In case you receive your order damaged, the return shipping is free of charge.

Customized items cannot be returned or exchanged.

If you have any questions or concerns, please don’t hesitate to contact us anytime at [email protected].


The customer is responsible for the return shipping cost and custom duties. Once the item is received at Green Fashion warehouse, the cost of the product will be refunded.

You will receive an email from Green Fashion’s customer support confirming that the order you wish to return has been received and your refund has been processed. Please allow 7 business days from the time we receive the bag for the refund to be processed. Please allow your financial institution up to 14 business days to post the refund to your account.